End User Licence and Hosting Agreement (EULAHA)

Home End User Licence and Hosting Agreement (EULAHA)

Operative Part

TrackCar operates the Link. and TrackCar platforms (Program) and provides access to End Users on the Terms and Conditions of this End User Licence and Hosting Agreement (EULAHA).

The End User would like to use the selected Packages of the Program to manage and host its Website. TrackCar          and the            End User         are referred to as a Party or the  Parties to this EULAHA as the case may be.

The terms and conditions contained in this EULAHA govern the relationship between the Parties.

Definitions that apply to this EULAHA

1.1   Defined terms

Agreement means the Terms and Conditions contained in this End User Licence  and Hosting Agreement (EULAHA).

Content means text, data, speech, music or other sounds, visual images (animated or otherwise) in any form, or in any combination of forms as defined in Schedule 7 of Broadcasting Services Act 1992 (Cth).

Designated Agent means the person appointed by the Site owner to respond to  allegations of Copyright breaches of Content that appears on the Website.

Documentation means any user operating manual, explanatory notes or  memoranda that may or may not be supplied with the Program provided by TrackCar as updated from time to time on its Website.

Hosting means the provision of a virtual host for the End User to serve data of its  website using the Program provided by TrackCar.

End User means a person that purchases a Licence to use the Program and the  Hosting Account pursuant to the terms and conditions of this Licence Agreement.

Excessive Use Site means an End Users Website that is consuming more usage  (including but not limited to bandwidth, disk, e-mail accounts, e-mail sends or CPU utilisation) as classified at the sole discretion of TrackCar in accordance with the limits provided.

Force Majeure means an act of God, fire, lightning, explosions, flood or other  natural disaster, subsidence, act of terrorism, insurrection, civil disorder or military operations, power or gas shortage, government or quasi-government restraint, expropriation, prohibition, intervention, direction or embargo, inability or delay in obtaining governmental or quasi-governmental approvals, consents, permits, licences or authorities, strikes, lock-outs or other industrial disputes of any kind and any other cause, whether similar or not to the foregoing, outside of the affected Party’s control.

EULAHA means this End User Licence and Hosting Agreement.

Intellectual Property Rights (IP)          means all copyright, patents, design rights, trademarks and service marks and Programs for any of the foregoing, together with all trade secrets, know-how, database rights, rights to confidentiality, intellectual and industrial property rights and any other rights subsisting in the results of intellectual effort in any field, whether or not registered or capable of registration in all parts of the world.

Licence Fee     means the amount of money paid on acceptance of this Agreement  by an End User in exchange for the right to use the Program and the Hosting services for the Licence Term.

Licence Term   means the period(s) during which the End User is licenced to use the Program for the selected Package.

Packages means any of the packages available with the Program.

Program means the Link. and Edge management systems used as a software  solution to enable users to track and monitor assets.

TrackCar’s Website            means the website that the End User may be able to access

Documentation from as the case may be located at https://trackcar.com.au

Upgrades         means any modifications, new or revised versions of the source code  that the Program requires to operate more efficiently or effectively as determined by TrackCar at its sole discretion.

End User’s Website     means the End User’s website which uses one installation of  the Program hosted on TrackCar’s servers.

Works means the source code embedded in the software that contains all             algorithms, source code, and system logic relating to the Program that is subject to this End User Licence and Hosting Agreement.

1.2  Interpretation

Reference to:

(i)    that Statutory Provision as amended or re-enacted from time to time; and  (ii)   a statute, regulation or provision enacted in replacement of that Statutory Provision.

Licence to use the Program

2.1    Limited Licence

TrackCar grants the End User a non-exclusive, non-transferable, limited Licence to use the Program combined with the Hosting for the Term in exchange for the Licence Fee paid by the End User.  The End User agrees that:

2.2          Ownership of the Program

2.3           Ownership and control of Data

2.4        Payment

End Users agree to pay Licence Fee applicable to the Packages they have selected for the Licence Term in advance by credit card, direct debit or invoice.  End Users agree to pay for all excess data charges as per the contract and any othercharges as described at TrackCar’s Website.

Any such excess data charges will be billed to the End Users nominated payment method at the end of each Licence Term.

Service levels

3.1 Support obligations

Provided that the Program functions and is fit for purpose, TrackCar has no obligation to provide support, maintenance, upgrades, modifications or new releases of the Program.

TrackCar will ensure that the Program performs according to the Service Levels.

Without limiting this TrackCar will, to the extent required by this Agreement: (a)   provide such support as is necessary to ensure the Program performs in accordance with the Service Levels;

(b)   provide the End User with a backup of its End User’s data on request; (c)   consult as necessary with the End User in order to provide such information relevant to the Program as the End User reasonably requires concerning the current performance of the Program;

3.2   Responsibility for Viruses

TrackCar will use reasonable endeavours to ensure that no viruses or similar programming faults are coded or introduced into the system as a direct result of the provision of the Services or as the direct result of an act or omission of it’s Officers or Agents.

Specific prohibitions on Use of the Program

End Users agree that they must not:

TrackCar take down procedure for End Users Infringing          Content

TrackCar does not monitor Content uploaded to its Servers by End Users using the Program.  TrackCar commits to remove all Content as soon as practical after being notified that Content may be a breach of copyright or other Intellectual  Property rights, is defamatory or otherwise claimed to be illegal.

End Users consent to TrackCar using the take down procedure which is provided on TrackCar’s Website, should it be notified of a breach of Copyright or other  Intellectual Property Rights in relation to Content uploaded to its Servers by an End Users.

Warranty disclaimer

6.2 Limitation of liability

Subject to TrackCar’s compliance with the non-excludable provisions and to the fullest extent permissible by law, TrackCar is not liable (whether in Contract or Tort)for anything the End User does to a third party as a result of using the Program:

  1. payment of the cost of replacing the goods or of acquiring equivalent goods; or
  2. the payment of the cost of having the goods repaired.

(e)   Notwithstanding this clause 6.2 or anything else contained in this EULAHA, neither Party’s liability for death or personal injury resulting from its own negligence will be limited.

6.3 Indemnity

End Users indemnify, defend and hold harmless TrackCar in respect of all actions, claims, proceedings, demands, liabilities, losses, damages, expenses and costs (including legal fees on a full indemnity basis), in connection with any of the following:


7.1     Termination by TrackCar

(a)   TrackCar can terminate this Agreement without notice if:

(i)    it no longer has the right to provide the Program or provide the Hosting service to End Users for any reason whatsoever;

7.2       Termination for non-payment

TrackCar may terminate this EULAHA at any time for non-payment if the Licence Fee       is not paid within fourteen (14) days of the End Users credit card or account  failing to be debited by TrackCar.

7.3 Termination by End User

The End User may terminate this Agreement by providing ninety (90) days notice in writing to TrackCar.

7.4 Effect of Termination

Terms and conditions of Hosting

8.1 Third Party Programs

TrackCar may at its sole discretion allow the End User to run third party Programs on its server.  Each Program to run a third party Program will be considered on a   case-by-case basis and an extra charge may be incurred based on system resources used and any operational maintenance needed. No support for third party Programs will be provided unless otherwise agreed by both parties inwriting.

8.2 Technical support

TrackCar does not provide technical support on non-server issues. TrackCar will not respond to emails pertaining to such requests.  This includes but is not limited to, all 3 rd party software, PHP, Java, CGI, scripts, Real Audio/Video, HTML, MySQL, Telnet, FTP, and Email clients.

8.3 Excessive Use

Any End User’s Website that is deemed as impairing the performance of

TrackCar’s servers either by high storage utilisation, high bandwidth usage, or high CPU usage will be deemed to be an Excessive Use Site.  Excessive Use Sites are classified at the sole discretion of TrackCar.

8.4 Data

8.5 Consent to the provision of information to third Parties

End Users acknowledge that:

8.6 Backups

8.7 Permitted Down Times

TrackCar may suspend or interrupt End Users access to the Program and the Hosting       services, and will not be liable to any extent if:

Body with jurisdiction over the EULAHA; or

Without limiting the generality of this clause and for the avoidance of doubt, this clause applies to interruptions to the Services caused by power, temperature and humidity control interruptions and failures.

8.8  Service Level

TrackCar will provide a best effort network uptime excluding Permitted Down Times during updates and maintenance.

Miscellaneous provisions

9.1 Assignment

TrackCar may assign this Agreement by notifying the End User of the

Assignment.  The End User cannot assign the terms and conditions contained in this Agreement without the express consent of TrackCar.

9.2   Amendments

This Agreement may only be altered in writing signed by each Party.  Writing in this case include electronic mail sent by an authorised Office of TrackCar.

9.3  Entire Agreement

This Agreement contains the entire Agreement between the Parties in connection with its subject matter and supersedes all previous agreements or understandings between the Parties.

9.4  Governing law and jurisdiction

This Agreement is governed by the law applicable in the State of Queensland, Australia.  Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the Courts of Queensland, Australia.

9.5   Intellectual Property Rights

Nothing in this Agreement constitutes a transfer of any Intellectual Property Rights from TrackCar to the End User.

9.6  Severability

Part or all of a provision of this Agreement that is illegal or unenforceable may be severed from this Agreement and the remaining parts of the provision or provisions of this Agreement continue in force.

9.7  Survival

The following clauses survive termination of this Agreement clause 4, 6, 9.4, 9.5 and 9.7 survive termination of this Agreement.


By using the Program the End User agrees to the terms and conditions contained in this EULAHA.